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Fragile Pampas

FAQ's

The answers you need

How does this whole thing work?
  • On the day of your event your provided services will be set up for you and your guests

  • A crew will be there at the end of your event to pack and clean everything up

What if I am late for my own event?
  • We know life happens, so just let us know if something comes up. Please keep in mind that no additional time will be added to your event 

  • In the off set chance that you are over an hour late, we do reserve the right to pack up with no refund given

What if the weather is bad?
  • Unfortunately, we can't control the weather but we are able to accommodate; moving your event to a different location, rescheduling, or our least favorite option, canceling   

  • If rescheduling please contact us as soon as possible, as dates fill up fast 

What about spills or broken items?
  • Don't sweat the small stuff, most spills are easy to clean. However in the event that something is severely damaged, you will be required to pay an additional fee to replace the item(s)

Can I bring my own food or drinks?
  • Absolutely! Keep in mind that we are NOT responsible for the set up and disposal of accumulated trash. Check out our Picnic in Style options!

Is alcohol provided?
  • Yes we do provide beer, wine and spirit forward beverages for certain events. Check out our bar services! *subject to location and local restrictions

Can I leave my event at any time?
  • You will be responsible for all items until we return to clean up, we kindly ask you to stay for the duration of your event

  • If you need to leave early, please call us at least 30 minutes prior to let us know.

What is the deposit and payment policy?

  • The deposit to hold your event day & time will be applied to your final statement

  • Full payment is due 5 days post event

  • You may also choose to pay for your event in full when booking or day of

  • Forms of payment accepted; cash, check, credit card (+ 3.5% service charge for CC)

What is the cancellation policy?
  • ​Cancellation’s must be made 72 hours from event to receive a full deposit refund

  • If cancellation is made within the 72 hour timeframe of event the deposit is not refundable

  • Rescheduling within 72hrs of event including food and/or beverages result in non-refundable deposit

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